Frequently Asked Questions
Find answers to our most commonly asked questions below.
What is your return policy?
At SM Shop Online, we offer a hassle-free return policy. You can return most items within 30 days of receipt for a full refund or exchange. Please ensure the items are in their original condition and packaging. For detailed instructions on how to process a return, please visit our Returns page.
What payment methods do you accept at SM Shop Online?
At SM Shop Online, we strive to make your shopping experience as convenient as possible. We accept a variety of payment methods including major credit and debit cards. Other payment method will be available soon.You can choose the option that works best for you during checkout.
What is your shipping policy?
All orders are processed within **1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been dispatched.
